Returns & refunds.

Due to the personal-use and hygienic nature of skincare products, opened or used products are not eligible for return or refund.

Unopened and unused products in their original condition and packaging may be eligible for return within 14 days of delivery.

Products returned without prior approval do not automatically qualify for a refund. Please contact us first so we can approve your return.

Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the product received was damaged, defective, incorrect, or there was an error on our part.

If your order arrives damaged, defective, leaking or incorrect, contact us within 5 days of delivery with your order number and clear photos of the product and packaging so we can review the issue.

Approved damaged, defective or incorrect-order claims may qualify for a replacement or refund.

Email info@urskinbeauty.com with your order number and we'll walk you through the next steps.