FAQs
What are your shipping and processing times?
Orders are processed within 1–2 business days. Standard shipping typically takes 3–7 business days, depending on your location. International orders may take 7–14 business days. You will receive a tracking number once your order ships.
What is your return policy?
We accept returns within 14 days of delivery for unused, unopened products in their original packaging. If your item arrived damaged or incorrect, please contact us for a quick replacement.
What’s the best routine for dark marks and hyperpigmentation?
For best results:
- Cleanser → Toner → Serum → Cream
- Use the full URSKIN Vitamin C Kit consistently, both morning and night.
- Apply sunscreen during the day to prevent new dark marks from forming.
Can I use URSKIN products while pregnant or breastfeeding?
Our Vitamin C–based products are generally considered safe, but every pregnancy is different. We always recommend checking with your healthcare provider before introducing new skincare products.
Are URSKIN products safe for sensitive skin?
Yes! Our formulas are designed to be gentle, clean, and irritation-free, especially for melanin-rich and reactive skin. If you have extremely sensitive skin, we recommend doing a quick patch test first.
How long does it take to see results?
Most customers notice a brighter, smoother complexion within 2–3 weeks.
Dark marks and uneven tone typically improve significantly within 4–8 weeks of consistent use.
Are your products non-comedogenic?
Yes — URSKIN products are non-comedogenic, meaning they won’t clog pores. They’re suitable for oily, acne-prone, and combination skin.
How often should I exfoliate?
We recommend exfoliating 2–3 times a week depending on your skin type.
Avoid over-exfoliating, especially if you’re using active ingredients like Vitamin C.